Easy and Simple 30-Day Return Policy

Full refunds or exchanges will be approved for factory-sealed items within 30 days of purchase. 

Open box returns and exchanges are subjected to a 15% restocking fee Drones are subject to a 20% restocking fee if returned within 30 days of purchase. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

Defective or Damaged Items

All defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model within 30 days of purchase, thereafter you must contact the manufacturer for Warranty Support. 

Refunds & Credits

Please allow 1-5 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.

Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Non-Returnable Items

  • Select special-order merchandise, or any item indicated on the website as non-returnable
  • Underwater equipment that has been submerged
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Microphones, Open memory cards and software
  • Protection plans
ACS Camera & Pro Video reserves the right to refuse any returns that are altered, modified or damaged.